Terms & Conditions

1.1. Reservation Confirmation

• All reservations require a 50% non-refundable deposit at the time of booking to secure your stay
• Bookings are not confirmed until the initial deposit payment is received and verified
• A booking confirmation will be sent via email once the deposit payment is processed

1.2. Payment Schedule

• The initial 50% non-refundable deposit is required at the time of booking
• The remaining 50% balance must be paid in full either:
  • Prior to arrival, or
  • At check-in
• Full payment is required prior to room access

1.3. Accepted Payment Methods

• Bank Transfers – KES, USD, EUR and GBP accounts available
• Cash (final payment at check-in only)
• Mobile Money – M-Pesa

2.1. Cancellations

• The initial 50% deposit is non-refundable under any circumstances
• Cancellations must be submitted in writing via email to info@kitumomaralodges.com
• No refunds will be issued for early departure or unused portions of stays

2.2. Booking Modifications

• Reservations are transferable to another guest
• The original booking guest must submit transfer requests in writing via email to info@kitumomaralodges.com
• New guest details must be provided at least 48 hours before check-in
• Transfer of booking does not affect the non-refundable nature of payments made
• Date modifications are subject to availability and may result in additional charges

3.1. Check-in

• Standard check-in time: 12:00
• Photo ID and valid payment method required at check-in
• The guest named on the booking must be present at check-in
• Early check-in subject to availability and may incur additional charges

3.2. Check-out

• Standard check-out time: 11:00
• Late check-out requests subject to availability and additional charges

4.1. Room Occupancy

• Maximum room occupancy must be strictly adhered to
• Additional guests beyond the stated occupancy are not permitted
• Children's ages and occupancy restrictions: Under 10s stay free. 50% discount for 11 to 16 year old

4.2. Guest Responsibility

• Guests are responsible for any damage to hotel property
• The registered guest is responsible for the behaviour of all occupants
• Smoking is prohibited in all rooms (if applicable)
• Quiet hours must be observed from 10:00 PM

5.1. Parking

• Complimentary parking is available for all guests

5.2. Meal Plans

• All-Inclusive Package includes:
  • Transfers from Nairobi or Airstrips
  • All meals
  • Safari Game Drives and Private Vehicles
  • Unlimited bottled water
  • Unlimited tea/coffee
  • Local Beers, spirits and wines (within reasonable consumption)
• Full Board Package includes:
  • Three meals per day
  • Soft drinks with dinner

5.3. Activities and Facilities

• Bush dinners and similar outdoor activities are weather-dependent
• Pool access may be limited during adverse weather conditions
• Solar-powered facilities may be affected during periods of limited sunlight
• The hotel reserves the right to modify or cancel outdoor activities based on weather conditions

6.1. Liability

• The hotel is not responsible for loss or damage to guest belongings
• The hotel reserves the right to refuse service to any guest
• The hotel is not liable for circumstances beyond its reasonable control

6.2. Privacy Policy

• Guest information will be handled in accordance with applicable privacy laws
• Booking information may be shared with relevant authorities if required by law

• The hotel reserves the right to amend these terms and conditions
• Changes will be communicated to guests with existing bookings
• The latest version of these terms will always be available upon request info@kitumomaralodges.com

Last Updated: 21/01/2025