Privacy Policy

1. Who we are

Kitumo Mara is a private safari villa in the Maasai Mara area of Kenya. This policy explains how we collect, use, store, and protect personal data when you enquire, book, stay with us, or use our website.

2. Information we collect

We collect only the information needed to manage enquiries, reservations, guest safety, payments, legal compliance, and service improvement.

• - Identity and contact details
• - Booking dates, guest preferences, and special requests
• - Passport or ID details when legally required
• - Payment and billing records
• - Dietary, allergy, mobility, or medical notes when you choose to share them
• - Website analytics, device information, and cookie data

3. How we use your data

We use personal data to answer enquiries, confirm bookings, prepare your stay, process payments, arrange transfers and activities, meet legal obligations, prevent fraud, and improve our service. Marketing messages are sent only where allowed by law or with consent.

4. Sharing your data

We share data only when necessary: with payment processors, booking partners, transfer providers, activity operators, professional advisers, or public authorities where required by law. We do not sell guest personal data.

5. Retention and security

We keep booking and financial records for the period required by tax, accounting, and legal rules. Other data is kept only as long as needed. We use access controls, secure systems, and reasonable operational safeguards to protect personal data.

6. Your rights

You may request access, correction, deletion, restriction, portability, or objection to processing where applicable. You may also withdraw consent for optional processing such as marketing.

7. Cookies

Our website may use essential, analytics, functionality, and marketing cookies. You can manage cookie settings through your browser and any consent tools shown on the site.